Plans and prices

When opened from the payment page, this page shows the details of the plan you chose.

1. Delivery

Delivery of the service means that your account is activated immediately after payment is confirmed. There is no shipping, delivery time or delivery fee. If activation does not happen, write to woksyy@eticexi.com; we will try to fix the problem immediately or refund the fee.

2. Plan, Fee and Renewal Notices

The fee, analysis allowance (Pro 150 per month, Pro Plus 500 per month) and period of the chosen plan (Pro or Pro Plus) are clearly stated on the pricing and payment screens. Unless cancelled, the subscription renews automatically at the end of each period. Before the renewal date (3 days before for monthly subscriptions, 15 days before for yearly subscriptions) a mandatory email notice is sent to you. Price changes are notified at least 30 days in advance.

3. Cancellation and Plan Changes (Upgrade/Downgrade)

• Cancellation: You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you keep using the service until the end of that period and are not charged for the next period.
• Plan Upgrade (Pro → Pro Plus): Moves to a higher plan apply immediately. The price difference calculated for your remaining period is presented for your approval on the payment screen and charged.
• Plan Downgrade (Pro Plus → Pro): Requests to move to a lower plan apply at the end of the current period (on the renewal date). No refund is made for the current period.
• Monthly ↔ Yearly Switch: The subscription period cannot be changed directly. The current plan must be cancelled and, when the period ends, you must subscribe again choosing the new period.

4. Right of Withdrawal and Exception

Under the legislation, the 14-day statutory right of withdrawal cannot be exercised for contracts concerning services performed instantly in electronic form and services whose performance begins with the consumer's consent before the withdrawal period expires. Because the service starts being performed immediately after payment, your explicit consent is obtained with a separate checkbox at payment.

5. Refund Conditions and Return Invoices (Business Buyers)

The statutory exception above does not remove our own refund policies. Although partial refunds are normally not made for periods already used, a refund is made in the following special cases:

• a technical defect in the provision of the service, the account never being activated through no fault of yours, or the service being substantially unusable,
• a duplicate (double) charge for the same period caused by a system error,
• automatic charges made because the renewal notice (email) was not sent within the committed periods,
• requests for immediate cancellation and refund made within the first 24 hours after the subscription starts or renews, provided that the service (the analysis tools) has not been used at all,
• justified partial refund requests for unused future months when a yearly plan is cancelled, assessed with system approval.

Refund Process and Cancellation: Approved refunds are returned to the credit card used for payment within 14 days at the latest (excluding bank processing times). Once the refund is made, except in the case of an excess (duplicate) charge, the relevant paid subscription is ended immediately and the account is moved to the free plan.

Important Rule for Business (e-Invoice Taxpayer) Buyers: For refund requests from taxpayer companies or institutions, if our system cannot cancel the relevant invoice through the e-Archive/e-Invoice portal or the deadline has passed, the buyer institution must issue a legally compliant "Return Invoice" in our company's name and send it to us. The refund cannot be completed until the return invoice is issued. For applications and support, write to woksyy@eticexi.com.